Login issues causing accounts to be deleted

Reset password(s)

You can now reset all of your passwords in one go from the login form. Click the RESET PASSWORD! link and enter your username OR email address. You will then be sent an email which you have 1 hour to click the link enclosed. This will then reset all your passwords and remind you of all your sites and usernames. You can either remember the new password or login and change it. If you decide to change it you must do this for all sites that you are a member.

Reset password

How to reset your password(s)

Deleted accounts

Over the past few days a major change has been done to the internal databases to improve security. However, this had the side effect of deleting some accounts during the checks that are performed during login. This issue has now been resolved. If your account was deleted then you will have to register with a new account. A backup database cannot be used due to the complexity of the security changes.

More information about additional security measures will follow soon.

1 click login now working

If the 1 click login has stopped working for you then you will need to wait for a brand new email to be sent from the site and use the link in this or login manually with your password.

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6 Responses to “Login issues causing accounts to be deleted”

  1. gavin hucks November 1, 2015 at 5:36 pm #

    Cannot login at all, trying my password to no avail, no emails nothing!!!

    • PlatformDating November 1, 2015 at 11:30 pm #

      A new reset password option will be added tomorrow for anyone who didn’t take note of the password assigned when joining or for people who never changed from the automatic password assigned on sign up. The new tool will reset all password for all accounts you have on our network and show you all usernames.

  2. Eric Neal November 2, 2015 at 12:21 am #

    Said e mail in use. Duh.

    • PlatformDating November 2, 2015 at 12:26 am #

      Email in use means . . . the email address is used. Please use forgot password / reset password which will be updated end of tomorrow (UK time).

  3. Betterbig66 November 2, 2015 at 7:28 am #

    Hello I have been a good member for a long time,
    I cant log back in,
    Can you help me please,
    Thanks,

    • PlatformDating November 2, 2015 at 2:06 pm #

      The reset password option is live and works for all sites and brands in one go. Visit the login page and click the RESET PASSWORD! link. Enter your username OR email and you will be sent an email. Click the link and you will get a new password for all your accounts. You can then change it when you login or remember the new one.